783682098
text na pasek
My account

FAQ

  1. I lost my login details. Could you resend it?
  2. Login details to our system (including login and password) are being set up during the creation of your account in our system. While we have a preview to customer’s logins, we do not have it to passwords. In case of losing your password the only option is setting up a new one which (in case of losing it) will be provided by one of our staff members. Please, contact us here.
  3. I would like to place an order. How can I do it?
  4. Please go to our website (www.ozparts.eu) and click on “My Account” to log into our system. Insert your e-mail address and password and log in. You can then either choose a file “Search for” to find a specific part number or use one of our “Catalogues”. Once you choose the part number(s), click on “add to cart” symbol. Go step by step through entering an order by filling necessary information and then click “Place order”.
  5. PDF guide
  6. How can I get price list including RRP and my purchase prices?
  7. Please go to our website (www.ozparts.eu) and click on “My Account” to log into our system. Insert your e-mail address and password and log in. Once you are logged in, please click on “My Account” again to see the overview of your personal account. In bottom section under “Other Tools” you will find “Export Prices” tool. In next step please choose name of the manufacturer which price list you wish to get. Requested price list (including RRP and your purchase prices) will be downloaded to excel file automatically.
  8. PDF guide
  9. How can I get real-time stock updates for my system (eg. online shop)?
  10. Please go to our website (www.ozparts.eu) and click on "Login” to log into our system. Insert your e-mail address and password and log in. Once you are logged in, please click on “My Account” to see the overview of your personal account. In the bottom section under “Other Tools” you will find “Export Data Files” tool. In the next step please choose the name of the manufacturer you are interested in. In the following step, you can choose CSV, JSON or API format. CSV or JSON formats will be downloaded as a file to your computer. When you click API you can choose one of two links, copy and use it in your system where thanks to that solution, you will have stock always up to date.
  11. PDF guide
  12. When will I get my backorders?
  13. You can check the status of all your backorders any time in our system quickly and easily. Please simply go to our website (www.ozparts.eu) and click on “My Account” to log into our system. Insert your e-mail address and password. Once you are logged in, please click on “My Account” again to see the overview of your personal account. In bottom section under “Other Tools” you will find “Order Status Report”.Current order status will appear automatically. Please note all parts marked in green are in stock ready to be shipped any time you wish (for pre-paid customers after receiving payment). If you wish us to arrange the shipment of all available parts please simply click on “Please arrange the shipment”. Others parts (not in stock) include date in column ETA (estimated time of availability). This date specifies date of arrival particular parts into our warehouse. If some backorders don’t include any ETA in means they are still not on way to us from manufacturers. In the meantime if the ETA on those parts is urgent please contact our member of staff to get requested ETA’s. Receiving requested information might take up to 24 hours.
  14. PDF guide
  15. Did you send my shipment out?
  16. If you wish us to dispatch the order that has been placed on the same day, please make sure that it has been placed and paid by 1:00 pm (CEST/CET)*.
  17. If you received an invoice from our system (sent to your e-mail address which is set up as a "main address" in our system) it means that your shipment left our warehouse. Name of the carrier and tracking number are included on the invoice (at the top-right corner). If you wish to check the progress of the shipment, please use one of the below links and enter the tracking number provided on the invoice:
  18. UPS: https://www.ups.com/track
  19. DHL: https://sprawdz.dhl.com.pl
  20. DPD: hhttps://tracktrace.dpd.com.pl/findParcel
  21. Inpost: https://inpost.pl/sledzenie-przesylek
  22. Hellman: h https://info.hwl.pl/t/
  23. Kuehne-Nagel: https://mykn.kuehne-nagel.com/public-tracking/
  24. Raben: https://polska.raben-group.com/strefa-klienta/raben-logistics-polska
  25. Rohlig/SUUS: https://portal.suus.com/visibility
  26. Can I return items purchased?
  27. If you are not satisfied with your purchase, please follow the instructions below to return the item.
  28. Returns are acceptable within 30 days from the day of purchase (date of invoice).

  30. The 30-day return option does not apply for Special order/Non-returnable items.
  31. Those items are signed with a "Non-returnable Item" text on a particular product page. Cancellation of order for such items is also not possible.
  32. An exception applies for special circumstances including eg. an error in the information provided in our catalogues or an incomplete product.
  33. All returns must be in their original conditions, originally packed (without any signs of opening) and include all original manufacturer's packaging and/or tags.

  35. If any parts were purchased as a set, it is not possible to return its individual components. In such cases, it is possible to return the entire set only containing all components. Returns of a single set's components' will be rejected and sent back at the customer's cost.

  37. Important! Please, make sure that you include in the parcel filled Return Form together with a copy of the invoice and send it within 30 days from the day of purchase (date of invoice).
  • To generate a Return form, you will need to select parts you wish to return in this section of your panel. Please include the part number and explain the reason for the return.

  • The shipment including the products you wish to return must be dispatched within 7 days from the date of return registration
  1. Any returns without this form being registered and included with the parcel will be refused and you will be responsible for shipping costs in such a case.

  3. When shipping returned items, you are responsible to pack and ship items properly so the items do not get damaged or lost in transit.

  5. We will be glad to refund undamaged and unused items with no restocking fee within 30 days from the date of sale. After 30 days (however not more than 60 days), if your return is accepted following fees will apply:
  6. If you return:You will receive:Items in original conditions in originally packed box80% of the item's priceItems not in original conditions (for example in opened package)50% of the items's priceItems that are damaged, with missing parts, not in the original condition, or have obvious signs of use0% of the item's price
  7. Credit notes might take a minimum of 5 working days (from the day of the parcel receiving) to be issued

  9. Please do not return any items via COD we will not accept COD returns. Please note that when returning items, the buyer arranges shipping and pays the shipping costs.

  11. Please send returns to:
  12. OZPARTS PL sp. z o.o.
  13. Mazowiecka 46-48
  14. 87-100 Toruń, Poland
  15. How can I make a warranty claim?
  16. If you would like to make a warranty claim on any item bought via Ozparts please simply choose brand of the product (from the list below) which you wish to make a claim for and fill up the warranty claim form online. Please note all fields must be filled up and pictures needs to be added. Once form is complete please submit it. Warranty claim will be automatically sent to us. Upon receiving your claim, we will send you a claim number and at the same time it will be passed to the manufacturer who will make a decision on it. If claim is approved credit note or replacement part FOC will be provided.
  17. Warranty Form - ACL
  18. Warranty Form - Australian Clutch Services
  19. Warranty Form - Disc Brakes Australia
  20. Warranty Form - Hawk Performance
  21. Warranty Form - Turbosmart
  22. Warranty Form - Pedders Suspension
  23. Warranty Form - Whiteline
  24. Warranty Form - Xforce
  25. Why was order placed today not shipped out?
  26. All orders completed by payments via our system till 1:00pm are being dispatched on the same day. If the order was completed after 1:00pm it will be shipped within next working day.
  27. How can I make a payment?
  28. Payment for the goods can be made in the following ways:
  29. Bank transfer - We accept payments via bank transfer in the following currencies. Please note that the payment needs to be done in the same currency as your invoice (proforma invoice/sales order) has been raised in.
  30. Bank: BNP Paribas SA
  31. Swift: PPABPLPK
  32. Currency:Account number / IBAN#EUROPL74 1600 1462 1833 0337 4000 0002PLNPL04 1600 1462 1833 0337 4000 0001USDPL47 1600 1462 1833 0337 4000 0003AUDPL90 1600 1462 1833 0337 4000 0005GBPPL20 1600 1462 1833 0337 4000 0004
  33. Credit Card - via Revolut platform.

  35. Paypal - there is 3.5% provider fee associated with that form of payment.

  37. Revolut transfer - if you have an open Business Account with Revolut, you can add us to your counterparties by adding our Account as a Company (details below). You should set the country as Lithuania and choose the currency shown on the invoice. Our details for the bank transfer are shown below. Then you will be able to send money immediately to our account without any charges. Please, insert your order # to the notes of the transaction.
  38. If you have an open Personal Account with Revolut, you can add us as a New Bank Account (Business transfer type). You should set the country as Lithuania and choose the currency shown on the invoice. Our details for the bank transfer are shown below. Then you will be able to send money immediately to our account without any charges.
  39. Beneficiary: OZPARTS PL sp. z o.o.
  40. Account number:
  41. IBAN: LT873250008726733386
  42. BIC: REVOLT21XXX
  43. Beneficiary address: Slowackiego 32/5, Torun, 87-100, Poland
  44. Once a month we will send you the current balance in order to compare mutual obligations.
  45. Shipping Options
  46. We use following companies to deliver your goods:
  47. DPD Classic
  48. InPost
  49. UPS Standard
  50. UPS Express
  51. Kuehne-Nagel
  52. Raben
  53. Rohlig SUUS
  54. Austria3x31-22-32-42-3Belgium3x31-22-32-42-3Bulgaria5x51-24-54-63-4Croatia4x51-24-62-43-4Czech Republic3x21-222-31-2Denmark3x31-23-52-52-3Estonia2x51-22-3*2-42-3*Finland5x61-22-3*3-64-5*France4x31-23-4*4-64-5*Germany3x21-22-32-41-4Greece6x51-24-66-136-7Hungary2x51-22-32-32-3Italy5x51-23-5*3-62-6*Latvia2x51-22-3*2-31-2*Lithuania2x51-21-2*2-32-3*Netherlands3x31-22-3*2-31-3*Norway5x51-25-7*6-124-7*Poland1111-21-221-2Portugal5x51-25-76-96-9Romania4x51-24-52-53-5Slovakia2x21-2222-3Slovenia4x51-23-43-44-5Spain5x51-23-5*4-84-6*Switzerland4x31-23-4*5-73-4*United Kingdomxx51-2x5-94-6
  55. time in working days
  56. x - service not available
  57. * - transit time is given in working days, calculated from the departure day of the consignment from the terminal in PL
  58. Given number of days does not include the day of the dispatch.
  59. Orders placed (and paid in case of prepaid orders) online till 1:00 pm are being processed the same day
  60. Can I reserve a product that you have in stock for a while?
  61. Yes, we offer a 7 days reservation option for every product we have in stock.
  62. After that time, you can change your reservation to an official confirmed order, or cancel it without any consequences. This option doesn’t apply to items in manufacturers’ stock.
  63. To reserve a product, please e-mail our Customer Service team.